9-1-1, commonly referred to as 911, is the national emergency telephone number of the Philippines managed by the Emergency 911 National Office.

On August 1, 2016, 911 and 8888, a public complaint hotline, effectively replaced Patrol 117.[1]

History

"1-1-7" was a former national emergency hotline before it was replaced by 9-1-1.

Prior to the inception of 117, emergency services were reached through a myriad of telephone numbers. The fire department in Manila, for example, had fifty telephone numbers, one for every fire station in the city.[2] In February 1998, the 117 hotline was implemented by PLDT.[3] At the time, 117 was solely used in the Metro Manila area by the Philippine National Police for the reporting of ongoing crimes as part of a program called the "Patrol 117 Street Patrol Program" in cooperation with the Foundation for Crime Prevention.[4] Efforts to expand the capabilities of 117 began in the 1990s, starting with the addition of emergency medical services to the scope of 117 in Metro Manila through a private-sector initiative called Project EARnet (Emergency Assistance and Response network).

Government involvement in the expansion of 117's scope began in late 1998, when the DILG announced the formation of Emergency Network Philippines, a project that sought to support a national emergency telephone number in order to enable the faster delivery of emergency services to the Filipino people.[5]

On August 8, 2001, a memorandum of agreement was signed between the DILG and Frequentis, an Austrian company, on the implementation of the ENP project.[6] The National Economic and Development Authority approved the project later in the year, and project funding was secured with a loan agreement being signed between the Philippine and Austrian governments on December 6.

By virtue of Executive Order No. 226, 117 became the official national emergency telephone number of the Philippines on July 14, 2003.[7]

The ₱1.4 billion project was completed on August 2, 2003, with the opening of a new 117 call center in Quezon City, serving the entire Metro Manila area.[2] Four more 117 call centers were opened in 2006, and the full network, consisting of sixteen networked call centers, was rolled out in 2007.[4]

In 2016, at his first cabinet meeting after his inauguration, President Rodrigo Duterte vowed to put up a complaint hotline, 8888, while Presidential Communications Secretary Martin Andanar said that the existing 117 hotline would be replaced by 911.[8]

On August 1, 2016, 911 was launched as the nationwide emergency hotline number by the Philippine National Police (PNP).

9-1-1 is patterned on the same system that was implemented in Davao City by President Rodrigo Duterte while he was still mayor.[9]

Coverage

911 service is available nationwide 24/7. Depending on the location of the call, a 911 call will route to any of the sixteen existing 117 call centers located in various cities around the Philippines. Each call center serves a single region.

Telecommunications Commissioner Gamaliel Cordoba said that all calls to 911 will be rerouted to the existing Patrol 117 hotline while the 911 command center is not yet established.[10]

Existing 117 call centers are located in the following areas:

Other Emergency numbers

Other than 911, other emergency numbers are also used around the country, maintained and operated by both government agencies and the private sector.

Agency Name Phone Number Specialized for Area Coverage
Philippine Red Cross 143 Humanitarian aid / Blood donation Nationwide
Philippine National Police 911 Police Nationwide
Bureau of Fire Protection 911 Firefighting Nationwide
National Complaint Hotline 8888 Public service Nationwide
Department of Health 1555 Medical emergency Nationwide
Bantay Bata 163 Child protection Nationwide
Commission on Human Rights 1343 Human trafficking Nationwide
Land Transportation Franchising and Regulatory Board 1342 Public transport Nationwide
Metropolitan Manila Development Authority 136 Road traffic safety Metro Manila
North Luzon Expressway 3-5000 Road traffic safety Region III

References

  1. ↑ Alvarez, Chito (July 22, 2016). "DILG to implement 'Emergency hotline 911' in August". Manila Bulletin. Retrieved July 29, 2016.
  2. 1 2 "Milestone Reached in "Emergency Network Philippines" – First Centre Takes up Operations in Manila" (PDF) (Press release). Frequentis. August 2, 2003. Archived from the original (PDF) on November 17, 2008. Retrieved October 26, 2008.
  3. ↑ "New telephone number for police help bared". Manila Standard. Kamahalan Publishing Corp. February 24, 1998. p. 4. Retrieved June 26, 2022.
  4. 1 2 "DILG's PATROL 117 PROGRAM EXTENDS ASSISTANCE TO 184,000 EMERGENCY CALLS" (Press release). Department of the Interior and Local Government. November 16, 2007. Archived from the original on February 28, 2009. Retrieved October 26, 2008.
  5. ↑ Project Overview and Objective Archived October 16, 2008, at the Wayback Machine, Emergency Network Philippines, retrieved October 26, 2008
  6. ↑ Signing of the Memorandum of Agreement Archived January 5, 2009, at the Wayback Machine, Emergency Network Philippines, retrieved October 26, 2008
  7. ↑ EXECUTIVE ORDER NO. 226: INSTITUTIONALIZING THE PATROL "117" AS A NATIONWIDE HOTLINE NUMBER, Office of the President, retrieved November 1, 2008
  8. ↑ Corrales, Nestor (July 7, 2016). "Duterte administration to launch 24-hour hotline in August". newsinfo.inquirer.net. Retrieved August 1, 2016.
  9. ↑ "Emergency hotline 911 now operational – PNP". SunStar. August 1, 2016. Retrieved August 1, 2016.
  10. ↑ "911 emergency hotline launched nationwide". The Philippine STAR. Retrieved August 1, 2016.
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