A known error is a software bug that has not been fixed, but has a known root cause and either has little disruptive impact on the end user or a known work around.[1]

Tested systems are often described as "free from known errors" in recognition that complex systems cannot be proven to be error free.[2]

In IT Operations known errors may be logged in a system's known error database (KEDB) which is then used to prioritize changes and to develop customer support reference information where a work around exists.[3] In the ITIL framework KEDB is a part of the Problem Management process.

See also

References

  1. ↑ Foundations of IT Service Management: Based on ITIL, Van Haren Publishing, 2005, p. 57, ISBN 978-90-77212-58-5
  2. ↑ Partridge, Derek (1992), Engineering artificial intelligence software, Intellect Books, p. 45, ISBN 978-1-871516-06-7
  3. ↑ Van Bon, Jan; Pieper, Mike (2008), Service Strategy Based on ITIL V3: A Management Guide, Van Haren Publishing, p. 135, ISBN 978-90-8753-124-9


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