Pret a Manger
TypePrivate
IndustryFast casual restaurant
Founded21 October 1983 (1983-10-21)
FounderJulian Metcalfe and Sinclair Beecham
Headquarters
London
,
England, UK
Number of locations
598 (see Restaurants)
Area served
United Kingdom, United States, Hong Kong, China, Kuwait, France, Germany, Ireland, Switzerland, Denmark, India, United Arab Emirates, and Singapore[1]
Key people
Pano Christou (CEO)[2]
ProductsSandwiches, salads, soups, coffees and snacks
RevenueIncrease £776 Million (2016)[3]
Increase £93 Million (2016)[3]
OwnerJAB Holding Company
Number of employees
12,000 (2018)[4]
Websitewww.pret.co.uk

Pret a Manger /ˈprɛt ə ˈmɒ̃ʒeɪ/ (prêt à manger is French for ready to eat) is a British[5][6] sandwich shop franchise chain headquartered in London, United Kingdom, and founded in 1983. It is popularly referred to as Pret.[7] As of December 2022, Pret had 434 shops in the UK, including 273 in London,[8] plus three "Veggie Prets", which focus exclusively on vegetarian and vegan options.[9] It also has shops in France, Ireland, the US, Hong Kong and several other countries.

History

First restaurant

Jeffrey Hyman[10] founded the first Pret a Manger in London on 21 October 1983.[11] The first shop opened in Hampstead, London, in 1984.[12][13] The name Prêt à Manger (French pronunciation: [pʁɛt‿a mɑ̃ʒe], "ready to eat") was based on prêt-à-porter, French for 'ready-to-wear' clothing.

Opening in June 1983, the company traded at 58 Hampstead High Street for 18 months[14] at which time takings had dropped to below break-even point and the company went into liquidation. The name and visual branding was purchased from the company liquidator David Rubin by two university friends,[15] Sinclair Beecham and Julian Metcalfe.[16]

1986 onwards

Beecham and Metcalfe started a new operation, using the Pret a Manger name purchased from the former company's liquidator.[17] They opened their first Pret a Manger in July 1986, located at 75b Victoria Street in London. They developed the chain's menu of handmade natural food, prepared in shop kitchens, and remained significant shareholders.[18]

In 1995, Metcalfe and Beecham set up The Pret Foundation, to help alleviate poverty in the UK.[19] The Pret Foundation received donations from collection boxes in shops, funding a fleet of electric vans that deliver unsold food to homeless shelters at the end of each day, including FareShare, The Felix Project and City Harvest.[20] The Pret Foundation has awarded over £7 million to over 100 charities across the UK, tackling homelessness, hunger and poverty.

The first shop outside London was opened on Broad Street, New York, in 2000,[19] and by 2016, there were 74 Pret shops across the United States.[21] In 2001, McDonald's bought a 33% non-controlling stake in the company,[22] which they sold in 2008 to the private equity firm Bridgepoint Capital.[23][24]

In 2008, Pret a Manger's charitable foundation, The Pret Foundation, launched its "Rising Stars" programme, which supports people at risk of homelessness, including former prisoners and refugees, with sustainable employment in Pret shops, training, free travel, gift-cards to buy new clothes and peer-to-peer weekly support groups. As of 2022, over 600 people have joined Rising Stars, with 80% completing the 12-week programme. Some "Rising Stars" have gone on to become shop managers, or have been recruited to Pret's head office in London, known as "75B". 50p from every sandwich on its Christmas menu, 50p from Pret's "Hog Roast Mac n Cheese" and 10p from every soup goes to The Pret Foundation.

Pret a Manger opened its first shop in France in 2012[19] and had 51 shops in France by 2022.[25]

In June 2016, after running an online poll,[26] Pret a Manger opened a vegan and vegetarian branch in Soho, London, under a new brand name, Veggie Pret, changing its Twitter page for the launch from burgundy to green.[27] "We opened our Veggie Pret pop up as an experiment," Pret's group chief executive at the time Clive Schlee wrote in a blog post,[28] "never imagining it would be around for more than a month. We ended up making it permanent..."

In 2016, Pret's group sales were £776 million.[21]

In April 2017, the company opened its second Veggie Pret in Shoreditch, East London.[29]

In September 2018, JAB Holding Company acquired Pret a Manger from Bridgepoint.[30][31][32]

In May 2019, Pret bought rival chain Eat for an undisclosed sum, originally planning to convert many branches into Veggie Pret shops.[33]

On 27 August 2020, during the 2020 coronavirus pandemic in the UK, the company announced that it would cut 2,890 jobs[34] from its UK workforce (more than a third of the current employees). The primary reason given was a severe downturn in trade. Most jobs would be lost from shops, with 90 roles lost in the company support centre.[35]

In April 2022, the company announced plans to enter the Irish market, opening 20 outlets and creating 500 jobs.[36]

In April 2023, Pret A Manger opened its first outlet in India in partnership with Reliance Industries.[37]

In August 2023, Pret a Manger was fined £800,000 for a health and safety offence after an employee was trapped in a walk-in freezer for more than two hours.[38]

Restaurants

Exterior view Pret a Manger, Edinburgh, Scotland
Exterior of a store in Chelsea, Manhattan, United States

The company emphasises the use of natural ingredients and advertises that its sandwiches are made on the day of purchase in a kitchen at each location (with the stated exception of a few small outlets). Food left unsold at the end of the day is collected by charities. Sandwiches are packaged in paperboard rather than sealed plastic.[39] 67% of its trade is in London, where around three-quarters of its stores are located. Locations include:

Organisation

Pret a Manger graphic scheme, London storefront

In 1998, the company employed 1,400 people, of whom 19% were from the UK and 60% were from other European Union countries, mainly in Eastern Europe. Pret a Manger employs 1 in every 14 applicants. Applicants go on a one-day experience day at a shop and their success is determined by votes from the staff members. Many managers and senior executives have come from within the company.[53]

The organisational structure of Pret a Manger is divided between its stores and the main offices. The London head office is the hub for the UK stores, while the office in New York City is the hub for the American stores.[54] Each store contains levels of positions that range from team member to general manager of the store.[55] Above the in-store manager is the operations manager who is in charge of a group of roughly 10 stores, and above that are more senior management positions based out of the offices that are tasked with coordinating a region and maintaining communication with the company's CEO in London.[54] All office employees are paired with a "buddy shop" where they work at least two days a year.[56]

While the uppermost levels of management are located in the offices, not all the office jobs are above the store jobs in the organisational structure. Orders do not strictly flow from the head offices in a top-down manner; instead, the channel of communication between the executives and the stores is open in both directions.[57]

Pret a Manger promotes an internal culture as described in a leaflet entitled "Pret Behaviours". The behaviours break down traits into three categories: passion, clear talking and team working – and identify specific behaviours as "Don't want to see", "Want to see", and "Pret perfect!"[58] The number of behaviours Pret hopes an employee exhibits increases with rank within the company: team members should practise around six behaviours, managers ten, and the company's executives all of them.[59]

Controversies

Affective labour issues

Pret a Manger has been cited as being particularly vigorous in extracting affective labour from its employees.[60] Affective labour (or emotional labour)[61] is work which involves manipulating a person's emotional state.

Pret a Manger uses mystery shoppers to ensure that employees deploy markers of a positive emotional state.[60][62] Employees who exhibit markers of latent sadness face consequences such as not having a bonus.[60][62] This has led to some criticism of the company for over-reaching[60][61][63] while drawing praise from some commentators and other business owners for its business practices.[62][64]

Staff union

In response to labour problems within the company, the Pret a Manger Staff Union was established in 2012 as an independent union with its principal demand being made around calls for a living wage.[65] Andrej Stopa, the founder of the union, was later sacked from his Pret branch.[66]

Failure to list ingredients on packaging

In late 2015, a 17-year-old girl collapsed and needed emergency medical care after a "life-threatening" reaction to sesame, which was present in a Pret product despite an absence of suitable allergen labelling on the packaging. The girl's mother, a doctor, contacted Pret a Manger and was told the allergen was not mentioned on the product, so she cautioned them that "other serious adverse incidents could easily occur".[67] A woman almost died following a reaction to a baguette in October 2015, despite the patient's family warning Pret a Manger the firm did not label products with allergy information.[68]

In July 2016, 15-year-old Natasha Ednan-Laperouse died from an allergic reaction to sesame after eating a Pret sandwich, the packaging of which did not list sesame as an ingredient, but which nevertheless contained some.[69][70] Nadim Ednan-Laperouse, the girl's father, said, "When my mother called and told me that the baguette contained sesame, I was taken aback ... I was completely horrified. It was their fault ... I was stunned that a big food company like Pret could mislabel a sandwich and this could cause my daughter to die." The lawyer for the family said a photograph, taken at the store eight days after the girl's death, indicated no sticker warning concerning allergens was on the packages.[71][67] The coroner said the labelling was inadequate.[72]

In 2017, 42-year-old Celia Marsh died from an allergic reaction to Pret a Manger products. A product, claimed by Pret to be dairy-free, contained traces of dairy. Pret a Manger blamed a supplier.[73] The supplier, CoYo, disputed the allegation[74] and maintains Pret a Manger hampered its investigations by refusing to reveal the batch number of the affected product.[75]

Customer complaints over the coffee subscription

In December 2021 the BBC reported that Pret customers complained over the drinks subscription deal with 5000 complaints logged, leading the Advertising Standards Authority (ASA) UK’s independent regulator of advertising to get involved. [76]

Fine of £800,000

In August 2023 City of Westminster, London fined Pret £800,000 after a café worker was left locked in a walk-in freezer. "The District Judge decided on a starting point of £1.6 million, which was reduced to £800,000 following credit for an early guilty plea and mitigation advanced on behalf of the company."[77][78]

References

  1. ↑ FIND A PRET. Pret a Manger. Retrieved 24 January 2019.
  2. ↑ "CLIVE SCHLEE TO RETIRE AS PRET CEO; PANO CHRISTOU APPOINTED SUCCESSOR". www.pret.com.
  3. 1 2 Bridge, Sarah. "Pret a Manger: 2016 results and highlights". IGD Retail Analysis. Retrieved 20 July 2017.
  4. ↑ Partington, Richard; Butler, Sarah; Neate, Rupert (29 May 2018). "All 12,000 Pret a Manger staff to get £1,000 each as chain is sold for £1.5bn". The Guardian. Retrieved 31 December 2020.
  5. ↑ "Pret a Manger Founded in the United Kingdom". Wired UK.
  6. ↑ "Freshly prepared food, organic coffee". Pret.co.uk.
  7. ↑ "Company Overview of Pret a Manger Europe Ltd". Bloomberg Businessweek. Archived from the original on 28 June 2010. Retrieved 23 March 2017.
  8. 1 2 "Find a Pret". www.pret.co.uk. Retrieved 13 July 2023.
  9. ↑ "All Pret shops in United Kingdom". Pret a Manger. Archived from the original on 29 August 2021. Retrieved 26 July 2022.
  10. ↑ Leyland, Adam (26 January 2017). "Prêt à Manger founder Jeffrey Hyman dies at 67". The Grocer. Retrieved 16 October 2019.
  11. ↑ Kakum, Arun (11 October 2018). "Trouble in the happy factory: Pret a Manger faces its biggest crisis yet". New Statesman. Retrieved 16 October 2019.
  12. ↑ Company Number 1763373, Pret a Manger Shareholders included Robin Wight and Andrew Garner, both directors of advertising agency WCRS; James Pilditch; Monty White; singer Lynsey de Paul; Jeffrey Hyman; and Valerie Hyman.
  13. ↑ "The Food & Drink Innovation Network". The FDIN. Archived from the original on 14 April 2012. Retrieved 18 April 2012.
  14. ↑ DueDil (26 February 2019). "Pret a Manger (Hampstead) Limited. Business summary taken from official UK Companies House information. Registered Company Number 01763373". Company Check. Retrieved 26 February 2019.
  15. ↑ "About our company". Pret a Manger. Archived from the original on 29 January 2012.
  16. ↑ The Startups Team (18 March 2003). "Pret a Manger: Julian Metcalfe and Sinclair Beecham". Retrieved 16 October 2019.
  17. ↑ "Organic Coffee, Natural Food". Pret.co.uk. Retrieved 8 February 2017.
  18. ↑ "Organic Coffee, Natural Food". Pret.co.uk. Retrieved 9 February 2017.
  19. 1 2 3 "About Pret". Pret.co.uk. Archived from the original on 11 May 2015. Retrieved 10 August 2017.
  20. ↑ "Pret Charity Run". Pret.co.uk. Archived from the original on 2 May 2015. Retrieved 10 August 2017.
  21. 1 2 "Financial Results 2016". Pret.co.uk. Archived from the original on 29 April 2017. Retrieved 10 August 2017.
  22. ↑ "Mine's a McLatte". The Guardian. London. 31 January 2001. Retrieved 25 February 2010.
  23. ↑ "McDonald's offloads Pret stake to Bridgepoint". Brand Republic News. Retrieved 25 February 2010.
  24. ↑ Sibun, Jonathan (23 February 2008). "Pret a Manger to be sold to private equity". The Daily Telegraph. London. Retrieved 25 February 2010.
  25. ↑ "Pret a Manger". www.pretamanger.fr. Retrieved 7 December 2022.
  26. ↑ Lackey, Dionne (29 April 2016). "Pret shows how customer insight can shape what your brand does next". Sentiment Omnichannel Customer Service Platform. Retrieved 26 October 2022.
  27. ↑ Davis, Ben (16 June 2016). "Eight ways Veggie Pret innovated pop-up retail strategy". Econsultancy. Retrieved 26 October 2022.
  28. ↑ "Veggie Pret Is Growing". www.pret.co.uk. Pret a Manger. Retrieved 26 October 2022.
  29. ↑ "Pret a Manger is opening a vegetarian-only shop". 28 March 2017. Retrieved 14 September 2020.
  30. ↑ "Pret a Manger staff to get £1,000 bonus after takeover". BBC News. 29 May 2018. Retrieved 29 May 2018.
  31. ↑ "JAB to Acquire Majority Stake in Pret a Manger" (PDF). JAB Holding Company. Retrieved 29 May 2018.
  32. ↑ "These new owners of Pret a Manger have really started ringing the changes". Yorkshire Evening Post. 3 October 2018. Retrieved 8 April 2019.
  33. ↑ "Sandwich chain Eat closes permanently after 24 years". The Guardian. 23 March 2020.
  34. ↑ Evans, Judith; Hancock, Alice (27 August 2020). "Pret a Manger slashes third of its workforce". Financial Times. Retrieved 28 August 2020.
  35. ↑ "Pret a Manger to cut 3,000 jobs in the UK". BBC News. 27 August 2020. Retrieved 28 August 2020.
  36. ↑ Quann, Jack. "Pret A Manger to create 500 jobs, open 20 shops around Ireland". Newstalk. Retrieved 11 April 2022.
  37. ↑ "UK sandwich chain Pret a Manger launches in India". BBC News. 21 April 2023. Retrieved 22 April 2023.
  38. ↑ Gupta, Tanya (30 August 2023). "Pret a Manger fined over London worker stuck in freezer". bbc.co.uk. BBC. Retrieved 31 August 2023.
  39. ↑ "Sandwich Packaging | Pret a Manger Case Study | RAP". Rapuk.com. 20 June 2014. Retrieved 5 September 2015.
  40. ↑ "Find a Pret". www.pret.com. Retrieved 13 July 2023.
  41. ↑ "Pret a Manger". www.pretamanger.fr. Retrieved 13 July 2023.
  42. ↑ "Find A Pret | Pret Switzerland". www.pret.com. Retrieved 13 July 2023.
  43. ↑ "Store Locator | Pret Canada". www.pret.com. Retrieved 13 July 2023.
  44. ↑ "查找PRET門店 | Pret a Manger". www.pret.hk. Retrieved 13 July 2023.
  45. ↑ "Pret Store Finder | Pret a Manger India". Pret a Manger | India. Retrieved 13 July 2023.
  46. ↑ Butler, Roisin (23 May 2023). "Pret a Manger opens third Dublin branch in Connolly Station". DublinLive. Retrieved 13 July 2023.
  47. ↑ Anderson, Robert (16 March 2016). "Wolfgang Puck restaurant among new openings at Dubai International Concourse D". Gulf Business. Archived from the original on 1 May 2016. Retrieved 28 April 2016.
  48. 1 2 "Nous Trouver | Pret Belux". www.pret.com (in French). Retrieved 13 July 2023.
  49. ↑ "Find a Pret | Pret Germany". www.pret.com. Retrieved 13 July 2023.
  50. ↑ Visit, Kuwait. "Pret a Manger in Kuwait announces the opening of its first branch at Al Hamra Mall soon". Twitter.
  51. ↑ "Pret a Manger | Pret Italy".
  52. ↑ "Store Locator | Pret Singapore". www.pret.com. Retrieved 13 July 2023.
  53. ↑ The Economist: Employment: A new mix - In London, almost one in every nine workers is a foreign citizen. 24 September 1998
  54. 1 2 "Good jobs | Pret A Manger". Pret.com. Retrieved 5 September 2015.
  55. ↑ "Smiley culture: Pret a Manger's secret ingredients". The Telegraph. Retrieved 5 September 2015.
  56. ↑ "Organic Coffee, Natural Food | Pret A Manger". Pret.com. Archived from the original on 10 October 2004. Retrieved 5 September 2015.
  57. ↑ Werdigier, Julia (9 May 2012). "Rallying the Team to Cater to the Company's Strengths". The New York Times. Retrieved 15 October 2012.
  58. ↑ "The Pret Behaviours". Pret.com. Archived from the original on 27 May 2011. Retrieved 23 March 2017.
  59. ↑ Blumberg, Matt (16 May 2011). "Pret a Manger". Business Insider. Retrieved 24 September 2017.
  60. 1 2 3 4 Myerscough, Paul (3 January 2013). "Short Cuts". London Review of Books. 35 (1). Retrieved 4 February 2013.
  61. 1 2 Noah, Timothy (1 February 2013). "Labor of Love: The enforced happiness of Pret A Manger". The New Republic. Retrieved 4 February 2013.
  62. 1 2 3 Clifford, Stephanie (6 August 2011). "Would You Like a Smile With That?". The New York Times. Retrieved 4 February 2013.
  63. ↑ Yglesias, Matthew (2 February 2013). "Caring Is Creepy (When Enforced By Others)". Slate. Retrieved 4 February 2013.
  64. ↑ Lariviere, Marty (11 August 2011). "Pret a Manger: A different way of managing fast food workers". The Operations Room. Kellogg School of Management (Northwestern University). Retrieved 4 February 2013.
  65. ↑ "About Us". Pret a Manager Staff Union. Archived from the original on 18 August 2013. Retrieved 21 November 2013.
  66. ↑ "Pret fires longstanding employee who attempted to unionise, asked for the London Living Wage for all employees". Boing Boing. 8 December 2012. Retrieved 21 November 2013.
  67. 1 2 Davies, Caroline (25 September 2018). "Pret a Manger 'had nine similar allergic reactions in year before girl died'". The Guardian. London. Retrieved 28 September 2018.
  68. ↑ Pret inquest: Baguette allergy alerts before girl's death BBC News
  69. ↑ Siddique, Haroon (26 September 2018). "Pret a Manger: coroner in teen allergy inquest troubled by packaging rules". The Guardian. Retrieved 7 October 2018.
  70. ↑ Pret baguette inquest: Plea for help after allergic reaction BBC News
  71. ↑ Siddique, Haroon. "Father of girl who died of allergy on plane blames Pret a Manger". The Guardian. Retrieved 28 September 2018.
  72. ↑ Pret inquest: Allergy labelling ‘inadequate’ in baguette death BBC News
  73. ↑ Pret a Manger confirms second allergy death BBC News
  74. ↑ Topping, Alexandra (7 October 2018). "Second Pret customer died after allergic reaction to sandwich". The Guardian. Retrieved 7 October 2018.
  75. ↑ Morris, Steven; Mohdin, Aamna (8 October 2018). "Family of second Pret a Manger allergy victim call for answers". The Guardian. Retrieved 27 May 2020.
  76. ↑ "Pret A Manger customers complain over drinks subscription deal". BBC News. 20 December 2021. Retrieved 26 November 2023.
  77. ↑ "Pret a Manger fined £800,000 after café worker left locked in walk-in freezer. | Westminster City Council". www.westminster.gov.uk. Retrieved 27 November 2023.
  78. ↑ Weaver, Matthew (30 August 2023). "Pret a Manger fined £800,000 after employee trapped in freezer". The Guardian. ISSN 0261-3077. Retrieved 26 November 2023.
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