Acquire Business Process Outsourcing
TypePrivate
IndustryBusiness process outsourcing
Call Center
Founded2005
Headquarters
Melbourne
,
Australia
Key people
  • Scott Stavretis – (CEO)
  • Kathryn Marshall – Chief Commercial Officer
  • Dana Andel – Country Manager Philippines
RevenueUSD 1.48 billion
Number of employees
8,500
Websiteacquirebpo.com
Footnotes / references
[1][2][3][4][5]

Acquire Business Process Outsourcing (formerly Acquire Asia Pacific)[6] is a global business process outsourcing firm that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development.[7][8]

History

Formation

Registered initially as Acquire Asia Pacific, the business was founded by two entrepreneurs with a background in contact centre outsourcing, Max Tennant and Jonathan (Jono) Smith. Jono had been living in the Philippines for several years, setting up contact centres for US companies. Together they identified the opportunity for Australian companies to operate from the Philippines, a new concept in the Australian market.

Acquire was initially focused on providing consulting services to Australian companies to help them navigate the complexities of outsourcing to the Philippines and provide knowledgeable consultants on the ground to ensure that work was delivered to a high standard. Acquire's first customer was APPT, an Australian Telco, followed by several other brands like Ingram Micro, AEGON Insurance, St George and Dodo, a budget ISP.

In September 2006 Max and Jono partnered with Larry Kestelman, the owner of Dodo to provide full-service outsourcing initially to Dodo, with a plan to expand to other customers after. Max and Jono later sold their interests in Acquire 25 October 2007, but are recognised by the industry as setting the foundation of what the company is today.

Expansion

In 2013 the company moved their headquarters to Melbourne, Australia.

Acquire BPO opened a new site in Dallas, Texas in the United States in 2015.[9][10] The following year, it formally inaugurated its newest delivery center in the Dominican Republic.[11]

With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home.[12][13]

Acquire BPO reached another milestone when the company officially launched its newest US headquarters at 3660 Regent Boulevard, Irving, Texas in December 2023.[14] The new site allows for enhanced collaboration with clients and complements Acquire's existing offshore and nearshore offerings, providing clients with a versatile mix of services to achieve optimal results.

Products and services

From offering contact centre and back office services, including data entry, HR administration, payment processing, accounting and bookkeeping, Acquire has expanded to establish an Automation and Intelligence line of business, Acquire.AI, specializing in Robotic Process Automation (RPA), chatbots, voice biometrics and speech analytics.[15]

References

  1. ↑ Scott Stavretis Executive Profile, Bloomberg, Retrieved 2017-01-19
  2. ↑ Kathryn Marshall Executive Profile Bloomberg, Retrieved 2017-01-19
  3. ↑ "CEI-RD". Center for Export and Investment - Dominican Republic. Archived from the original on 2017-02-02. Retrieved 2017-01-26.
  4. ↑ Dana Andel Executive Profile, Bloomberg, Retrieved 2017-01-19
  5. ↑ Acquire BPO aims to expand to 10,000 employees in the Philippines Archived 2016-08-25 at the Wayback Machine, Interaksyon, Retrieved 2017-01-19
  6. ↑ Acquire BPO PTY, LTD, Australian Business Register, Retrieved 2017-01-19
  7. ↑ Company Profile - Acquire BPO, IAOP]
  8. ↑ Acquire BPO to further expand in the Philippines with USD10M investment ,Business News Asia]
  9. ↑ Acquire BPO’s growth at full speed with more offshore and nearshore locations, IBPAP, Retrieved 2017-01-19
  10. ↑ Acquire Pty Ltd. Company Information, Bloomberg, Retrieved 2017-01-19
  11. ↑ Acquire inaugura operaciones en área call center El Caribe, Retrieved 2017-01-19
  12. ↑ "Ring, ring! Call centre heavyweight Acquire BPO bulks up". Australian Financial Review. 2020-07-02. Retrieved 2020-07-20.
  13. ↑ Central, C. X. (2020-07-03). "Acquire BPO announces new onshore acquisition". CX Central. Retrieved 2020-07-20.
  14. ↑ Staff, IrvingWeekly (2023-12-07). "Acquire BPO Celebrates Grand Opening of U.S. Headquarters in Irving, Texas". www.irvingweekly.com. Retrieved 2023-12-12.
  15. ↑ "Automating business processes a no-brainer - Financial Review, 6/4/2018". todayspaper.smedia.com.au. Retrieved 2020-07-20.
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