Aegis Global Academy
TypePrivate Business School
Established2010
AffiliationIndian Institute of Management Indore, SQC, Singapore, COPC INC., USA
DirectorNagendra V. Chowdary
Location
Coimbatore
,
Tamil Nadu
,
India

11°0′47″N 76°59′25″E / 11.01306°N 76.99028°E / 11.01306; 76.99028
CampusEssar House, #05, Ammankulam Road, P.N Palayam ,
Websitehttp://www.aegisglobalacademy.com

Aegis Global Academy provides an MBA equivalent management education, catering exclusively to the services industry.[1]

About ICEM

The Institute of Customer Experience Management.[2] (ICEM), the flagship institute of Aegis Global Academy, is the first-of-its-kind to offer an MBA equivalent program focused solely on customer experience management. ICEM offers a variety of specializations according to service industry verticals. The curriculum of ICEM is heavily oriented towards practical experience through live customer contact management and internships.[3]

Post Graduation Program in Business Management

The Institute of Customer Experience Management's Post Graduate Program in Business Management is a 15-month program with 65% Practical and 35% Theory. The 65% Practical module consists of field visits, case studies, role plays, managing live customer contact channels and internships for up to 16 weeks.

35% Theory consists of

  • Principles of general management with customization for CLTV (Customer lifetime value) is taught by IIM Indore with a combination of classes at IIM Indore campus, IIM faculty visiting ICEM campus and synchronous learning methodology.
  • Customer Experience Management by SQC, Singapore, consisting of videos, classroom lectures and role plays.
  • Industry vertical specific knowledge and related modules (Telecom, Retail, ITES, Banking and Insurance) is taught by core faculty and senior visiting faculty from the industry.
  • Evaluation is basis progressive module.
  • Participants also have an option to study an advanced course module of SQC in Singapore as part of an international exposure initiative for a nominal additional fee of INR 50,000, plus taxes and visa charges.[4]

Management Internship

The opportunity for a 16-week internship is guaranteed in the related industry of specialization in leading corporate houses and this offers the students exposure to the real corporate environment.

Post Graduate Management Admission Procedure & Eligibility Criteria

Admissions are based on the over-all score obtained on entrance tests (CAT, XAT, MAT), followed by the Star Profiling Test and Personal Interviews.

Notes and references

  1. ↑ "Aegis Global Academy & ICEM". rapidtvnews.com. Retrieved 10 February 2012.
  2. ↑ "PaGaLGuY". Archived from the original on 22 July 2012. Retrieved 17 June 2010.
  3. ↑ "MBA Universe". Archived from the original on June 16, 2010. Retrieved February 10, 2012.
  4. ↑ "ICEM". buzzedu.com. Archived from the original on 22 January 2012. Retrieved 10 February 2012.
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