A chief process officer (CPO) is an executive responsible for business process management at the highest level of an organization. CPOs usually report directly to the CEO or board of directors.[1] They oversee business process activities[2] and are responsible for defining rules, policies, and guidelines to ensure that the main objectives follow the company strategy as well as establishing control mechanisms.

The CPO defines the process management strategy and related objectives for the company; develops, documents, and introduces the process model; and monitors process compliance.[3][4]

References

  1. ↑ "The rise of the chief process officer - CIO". www.cio.com.au. Archived from the original on 2013-06-03.
  2. ↑ Faganello, Giovani. "The Chief Process Officer - An Emerging Top Leadership Role".
  3. ↑ "Time for high value process excellence: Interview with Xerox Chief Process Officer Gregory North". 6 March 2014.
  4. ↑ "What is Chief Process and Innovation Officer (CPIO)? | Definition from TechTarget".
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