1964–1988

The original premise of Crossroads was based on the everyday lives of two feuding sisters, their businesses, staff and customers, specifically in relation to the Crossroads Motel, in the village of Kings Oak near Birmingham. On hearing that Heathbury town council wanted to build a motorway through part of her land, astute businesswoman Meg Richardson (Noele Gordon) had used the compensation money the council offered, and her late husband Charles's insurance money, to convert their large Georgian home into a motel – a motor-hotel aimed at motorists with parking outside their chalet. Crossroads had 16 chalets, a reception, bar, kitchen, office and private sitting room. According to Meg, the clientele included tourists who were journeying to places like "Stratford On Avon, the Lake District or even those breaking a journey going up to Scotland, as well as commercial travellers, people who have their business going up and down the Midlands, and theatre people." Charles Richardson and Meg had two children: hotel receptionist Jill (Jane Rossington), born in 1946, and schoolboy Alexander, or "Sandy" (Roger Tonge), who was born in 1950.

Meg went on to become engaged to businessman Hugh Mortimer (John Bentley) but he initially married Jane Templeton (Rosalie Ashley), who was dying of a brain tumour, in order for her to come to England to undergo an operation. She died in hospital, never regaining consciousness following surgery. Meg was then courted by Malcolm Ryder (David Davenport) whom she later married, however, he was a weak, unscrupulous man, and when he found himself in financial difficulties he decided to poison Meg and claim the insurance money. He was discovered, and when confronted with his crime walked out of the motel and out of Meg's life. Some time later, news came that he had burnt to death in a car crash in South America, which turned out not to be true; and after the police arrested him for his doppelgänger's murder, a divorce was sought. Eight years after their first meeting, Meg and Hugh re-met, fell in love and were married in 1975 at Birmingham Cathedral. Hugh was kidnapped by Australian terrorists, and died of a heart attack in 1978.

In 1970, Jill married John Crayne (Mark Rivers), who, it turned out is already married with a wife and two young daughters living in Switzerland. Jill had therefore married a bigamist, making the marriage null and void; this led Jill to attempt suicide. Following her recovery, Jill turned her attention to down-to-earth electrician Stan Harvey (Edward Clayton), whom she married the following year. In 1975, Jill gave birth to a daughter, Sarah Jane Harvey (Sorrel Dunger). In 1977, Stan spent some time on business in Germany and it was during his absence that Jill had an affair with her step-brother, Anthony Mortimer (Jeremy Sinden) to whom she became pregnant, with their child Matthew, who was subsequently born in 1978. Despite trying to reconcile, Jill and Stan's marriage ended in him winning a bitter custody battle, which led to him and Sarah Jane moving to Germany. Anthony thereafter took Matthew to live in New York. Jill had a one-night stand with a television engineer, and again attempted suicide. Jill meets womanising accountant and later Crossroads manager Adam Chance (Tony Adams) on Christmas Day 1978, and in 1983 they are eventually married. This said, by 1988, Jill leaves Adam for a new life with publican John Maddingham (Jeremy Nicholas).

Meg's sister Kitty Jarvis (Beryl Johnstone) ran The Shopday Store, a newsagent's and tobacconist's shop in the nearby town of Heathbury, where she lived with her pipe-smoking husband Dick Jarvis (Brian Kent), and their son Brian (David Fennell), who was born in 1945. In the programme's pre-publicity and first episode it is stated that Dick and Kitty have a daughter, Lesley, who is "out in Australia, doing very well for herself", unseen, she later marries Maurice Grant, a doctor at St. Joseph's Hospital Adelaide. Dick is initially unemployed, and struggles financially to the point of "borrowing" £2 from Kitty's shop till without asking her, with suspicion of the theft falling on their lodger Patrick Wade (Malcolm Young), who unbeknownst to Kitty and Dick is in reality an army deserter by the name of Philip Carroll.  

After going on dates to such places as the Heathbury Bowling Alley and the motel coffee bar, Brian becomes engaged to car hire secretary Janice Gifford (Carolyn Lyster), whom he marries in 1965, the same year Meg's and Kitty's brother Andy Fraser (Ian Patterson) marries widow woman Ruth Bailey (Pamela Greenhall). The character of Kitty was written out in 1969 after the death of actress Beryl Johnstone. Additional extended family members included Meg's black adopted daughter, Melanie Harper (Cleo Sylvestre), Meg's adoptive son Bruce Richardson (Michael Walker), Meg's niece Penny Richardson (Diana Grayson), and Meg, Kitty and Andy's mother "Granny" Fraser (Mollie Maureen). Dick's father Enoch Jarvis (Jack Hayes) also makes an appearance.

Among those closest to Meg or her family were former actress Tish Hope (Joy Andrews), Reverend Peter Hope (Neville Hughes), Kitchen worker Vi Blundell (Peggy Aitchison), hotel chef Carlos Raphael (Anthony Morton), his wife Josefina (Gillian Betts), waitress Marilyn Gates (Sue Nicholls), kitchen assistant Amy Turtle (Ann George), postmistress Edith Tatum (Elisabeth Croft), and motel waitress Diane Lawton (Susan Hanson). Others connected to the motel included, suave manager and later motel director David Hunter (Ronald Allen), his first wife Rosemary (Janet Hargreaves), their son Chris (Freddie Foote and later Stephen Hoye), David's second wife Barbara (Sue Lloyd), Chefs Gerald Lovejoy (William Avenell), Bernard Booth (David Lawton) and Shughie McFee (Angus Lennie), hairdresser Vera Downend (Zeph Gladstone), the Harvey family, consisting of father Wilf (Morris Parsons) and his grown children Stan (Edward Clayton and later Terry Molloy) and Sheila (Sonia Fox), accountant and later motel manager Adam Chance (Tony Adams), and cleaner Doris Luke (Kathy Staff). Perhaps the most memorable character proved to be the mentally challenged Benny Hawkins (Paul Henry), whose trademark was a woolly hat that was worn all year round. His fans included British troops serving in the Falklands War in 1982, who nicknamed the Falkland Islanders "Bennies" after the character.^[2] Instructed to stop using the name, the troops came up with "Stills" for locals – because they were "still Bennies".^[3]

Over the years the series dealt with storylines which were controversial for the times. A single parent working at the motel was hugely controversial in the mid-1960s, as was Sandy Richardson becoming a permanent wheelchair user after a car accident in 1972. The storyline was developed when actor Roger Tonge had himself become a wheelchair user off screen as a way to keep him in the series, thus becoming the first paraplegic regular character portrayed in a British soap opera.

The series also saw black characters appearing regularly – a follow-on from the 1960s BBC soap Compact, also created by Hazel Adair and Peter Ling. Melanie Harper (Cleo Sylvestre) arrived at the motel in 1970 as Meg's foster daughter (itself a taboo issue). Sylvestre was given the role by producer Reg Watson after press coverage of racial tensions in the Birmingham area at that time.^[4] In 1978, garage mechanic Joe MacDonald (Carl Andrews) arrived. The year before, an interracial summer romance took place between Cockney garage mechanic Dennis Harper (Guy Ward) and motel receptionist Meena Chaudri (Karan David).

1981 saw a highly controversial storyline about a false accusation of rape; a 1983 storyline saw a test tube baby born to Glenda and Kevin Banks (Lynette McMorrough and David Moran). The subject of Down syndrome was also raised in 1983 with an insight into the life of Nina Weill,^[5] a little girl who, as Nina Paget, was befriended by three of the regular Crossroads characters.

The character of Meg Richardson was axed in 1981 and was thought to have died in a fire that gutted the motel, but turned up alive aboard the QE2, about to sail to a new life overseas. Newspapers reported that three endings were planned for Meg: she would either die in the fire, take sleeping pills or disappear for a while and turn up on the QE2. Viewers were surprised to see producers had used all three. Meg returns briefly in 1983 for a reunion with Jill and Adam on their honeymoon in Venice.

In 1985, new producer Phillip Bowman was planning to bring the character of Meg Richardson back into the show as a "permanent occasional". Plans were well advanced and scripts were written when Noele Gordon died in April of that year, aged 65. Edward Clayton was brought back as Jill's ex-husband Stan Harvey to read the lines originally written for Gordon.

In 1986, the new character Ray Grice played by Al Hunter Ashton was introduced as part of an attempt to create wider storylines.^[6]

Recording for the show ended at Christmas 1987 with the final episode (a feature length finale) broadcast in April 1988 where Jill drives off into the sunset with her lover to open a "little hotel in the West" that she thought they could call "Crossroads".

Although Crossroads had always been a family run business, others throughout the years had become shareholders, most notably, Tish Hope, Bernard Booth, Gerald Lovejoy, Louise Borelli, David Hunter, Hugh Mortimer, Adam Chance, Barbara Hunter, and J. Henry Pollard. However by the early 1980's it became apparent that the family and their shareholders thought differently about the motel's future, and in 1985, it was sold off to Major International Hotels, under the management of Nicola Freeman (Gabrielle Drake).

MIH then sold the motel to Tommy Lancaster (Terence Rigby) and his family-run Red Ox business in 1987, transforming it into a luxury hotel that was first named The Crossroads Country Hotel, then, The Kings Oak Country Hotel.

After the death of his wife Mary, Tommy put the hotel back on the market and it was bought by another chain, The Three Crowns Group, with the takeover period overseen by Daniel Freeman (Philip Goodhew) – the stepson of former MIH boss Nicola Freeman.

2001–2003

With the revival in 2001, changes were made to characters and stories. Jill Chance had married John Maddingham (Jeremy Nicholas) and been widowed, but was calling herself Jill Harvey again, the name by which she had been known prior to her marriage to Adam Chance in 1983. In the revival, Jill Harvey owned thirty percent of the hotel, which was never explained as she had divested all her interest in the hotel in 1985 and the original series ended with her opting not to buy the hotel back with her estranged husband Adam Chance. The battle over Jill's shares formed the backbone of the storylines for the new series' early episodes. References were also made to the Russell family taking over a "failing motel", despite Crossroads having become a hotel in the late 1980s. In the final episode of the original series, the name 'King's Oak Country Hotel' was seen over the entrance doors.

Lack of real links to the past, and the killing of Jill a few months into the new run, turned many fans away. Popular characters in the new Crossroads included new owner Kate Russell (Jane Gurnett), supercilious receptionist Virginia Raven (Sherrie Hewson), and womanising deputy manager Jake Booth (Colin Wells). The storyline of the final episode was the revelation that the revived series and glamorous hotel had been a dream of supermarket worker and Crossroads fan Angela, with all the other characters revealed as shoppers. Angela even approaches a female customer in the supermarket and tells her she recognises her as "Tracey Booth from Crossroads". Tracey's mother-in-law, Kate, was also shown as one of Angela's colleagues in the supermarket.

In the end, Crossroads aired its last ever episode on 30 May 2003.

Original start dates

• 2 November 1964: ATV, Border Television and Ulster Television
• 4 January 1965: Anglia, Associated Rediffusion, Grampian Television, TWW, Southern Television, Westward Television and Channel Television.
• 11 January 1965: Tyne Tees, but the series was dropped and then picked up again several times until January 1972.
• 29 March 1965: Scottish Television.
• 5 November 1968: Yorkshire Television, but also dropped the series for a short period, until January 1972.
• 11 September 1972: Granada.

ATV era

Crossroads title sequence (1969)

Crossroads began its run on Monday 2 November 1964 and was first shown five days a week. The episodes were then recorded "as live", a very common practice at the time, with very limited opportunities for retakes. Within a few months, 10 of the ITV companies had started broadcasting the series, though Granada never screened it during the 1960s. The Independent Television Authority (ITA) decreed in 1967 that Crossroads should be reduced in frequency to four episodes per week to improve its quality,^[7] by which point the series was no longer networked and each ITV station broadcast the series on different days. The series was widely derided by critics who criticised the wobbly sets and fluffed lines but gained many fans, most famously Prime Minister Harold Wilson's wife Mary, who complained when the newly formed Thames Television (the franchisee for the London area) decided to stop showing the series in 1968. The decision proved unpopular with viewers and was reversed six months later. It was initially placed in a late afternoon slot.^[8] The gap in transmissions meant viewers in the Thames region were about six months behind the rest of the country for several years.^[7] Crossroads was not fully broadcast to all ITV companies until 1972,^[8] when Granada took it up. Though second to Coronation Street in the ratings at the beginning of the decade,^[9] Crossroads did occasionally beat it, gaining audiences of up to 15 million viewers.^[5]

In 1979, the Independent Broadcasting Authority (IBA) – then commercial television's regulator – decided production should be reduced further to three episodes a week from April 1980; the IBA chairman, Lady Plowden, reportedly^[10] describing the soap opera as "distressingly popular".^[11] ATV planned to replace the fourth episode with a spin-off series called A Family Affair,^[12] but this idea was dropped.

Series star Noele Gordon, who played matriarch Meg Richardson, won the TV Times 'Most Compulsive Female Character' viewers award eight consecutive years during the 1970s. After winning for the eighth time, Gordon was placed in the TVTimes "Hall of Fame" and thenceforth ineligible for the award in the future.^[13] Viewers reacted negatively to the dismissal of Gordon in 1981, an action taken by head of programming Charles Denton who became a "national hate figure".^[14] The series producer Jack Barton agreed with Denton, thinking that Gordon's character had become too dominant,^[5] but Gordon's final episode gained heavy coverage in the press for some time.^[15]

In January 2023, ITVX screened a new drama featuring Helena Bonham Carter as Noele Gordon. Written by Russell T Davies, titled "Nolly". It followed her period in Crossroads.^[16]

Central era

Crossroads Kings Oak title sequence (1987–88)

Despite having maintained its ITV franchise at the end of 1981, ATV was ordered by the IBA to reform into Central Independent Television, which took over the franchise on 1 January 1982 and was thought to show limited enthusiasm for the programmes it inherited.^[17] Further changes were introduced in March 1985, when new filming locations, sets and characters were introduced. Storylines began to revolve around new motel owner Nicola Freeman (Gabrielle Drake), and long-term characters like David and Barbara Hunter (Ronald Allen and Sue Lloyd) were axed. The theme tune was also updated, and the opening titles replaced with a longer version. Finally, the show was renamed Crossroads Motel – although this fact was never formally announced by the show's production team, and the word "Motel" was simply incorporated into the opening titles. The closing titles, which had scrolled in horizontal and vertical 'crossroad' directions since the first ever episodes, were replaced with conventional scrolling credits.

In 1986, William Smethurst took over as producer following the dismissal of his predecessor, Philip Bowman. Smethurst had been brought in by Central Television's new head of drama, Ted Childs, and ordered changes aimed at improving production values and creating a wittier, more upmarket serial. Smethurst shifted the narrative centre to the nearby village of King's Oak, and yet more long-running characters, including fan favourites Diane Hunter (Susan Hanson) and Benny Hawkins (Paul Henry), were dropped; as with earlier changes, this was unpopular with viewers, who telephoned Central in protest. Smethurst gained the nickname "Butcher Bill" but was unfazed, having successfully reversed the declining fortunes of BBC radio soap The Archers. Smethurst insisted he only got backlash because his was the name the public knew.^[18]

Further changes included the series being renamed Crossroads Kings Oak for a time, with the intention in the future of shortening this to merely King's Oak. However, this final change was overtaken in June 1987 by Andy Allen, Central's director of programmes, who chose to axe the series. The familiar theme tune was replaced in September 1987 by a new theme composed by Max Early and Raf Ravenscroft . New titles were introduced to accompany the new theme, which featured stills of King's Oak and the new King's Oak Country Hotel. Michele Buck guided the show through its final few months on air as series producer, with William Smethurst still on hand as executive producer.

In January 1988, the series was reduced to only two episodes a week, with Crossroads King's Oak finally coming to an end on 4 April 1988 (the Easter bank holiday). The last, extended episode saw the only remaining original character, Jill Chance (Jane Rossington), riding off with her new lover John Maddingham (Jeremy Nicholas). Asked what name she would give the hotel she would be running in her new life, the character remarked, a little sadly, "I always thought Crossroads was an awfully good name".

Carlton era

Crossroads title sequence (2001–02)

In April 2000, Carlton Television (who had bought Central in 1994) announced that they would be reviving Crossroads for the daytime slot on ITV. The first revived episode was broadcast on 5 March 2001 with a glossy format, to the surprise of the wider media.^[19] The revived series was sponsored by washing detergent Surf and was broadcast each weekday at 1.30pm and 5.05pm on ITV, with a Sunday omnibus on ITV2. The revived series was also broadcast in Ireland on RTÉ One and in New Zealand on TV One.

Four characters from the original series returned: Jill Harvey, her daughter Sarah-Jane (Joanne Farrell/Holly Newman), her ex-husband Adam Chance (Tony Adams) and motel cleaner Doris Luke (Kathy Staff). Initial reactions were favourable;^[20] however, changes in story from the original were puzzling for fans and did not help ratings. Kathy Staff left in dismay at the show's emphasis on sex,^[21] telling ITV Teletext that she felt it was no longer the family-friendly show she had originally been involved with.

The decision to kill off original character Jill Harvey, who was murdered by Adam Chance three months into the series' revival, proved unpopular with fans of the original show.^[22] Jane Rossington has said that she did not want to commit herself to another long run in the show, but warned Carlton it would be suicidal to kill Jill.^[22]

Jane Asher appeared in Crossroads as Angel Samson in 2003.

Episode 137 of the second revived series remains the only episode never to be shown in full on ITV. The lunchtime screening on Tuesday 11 September 2001 began at 14:10, but during the advertisement break, the programme was interrupted by ITV News with coverage of the 9/11 attacks in New York City. A short recap of events in Episode 137 was screened before both the 14:10 and 17:05 showings of Episode 138 on 12 September 2001, and the episode was included in the Omnibus edition that Sunday.

The series was reduced to four episodes a week from 10 September 2001 until July/August 2002 before increasing 5 episodes per week until 30 August 2002. From there, the series went into a hiatus from until January 2003, during which time further changes were made.

The remodelled series, under producer Yvon Grace, appeared to be a self-consciously camp parody with Jane Asher playing a new central character, Angel Samson.^[23] The series also featured appearances from Kate O'Mara and Anne Charleston, as well as light entertainment names including Lionel Blair, Les Dennis and Tim Brooke-Taylor. This remodelled revival also launched the careers of Freema Agyeman (Doctor Who, Law & Order: UK), Luke Roberts (Holby City and Mile High), Lucy Pargeter, Shauna Shim and Jessica Fox.

Yvon Grace admitted she was aiming the new Crossroads towards an LGBT audience, but fans were displeased by her ambivalence towards unresolved storylines from the 2001–2002 run.^[24] Plans were in place to bring Adam Chance back on a three-month contract in a last attempt to bring in more viewers; actor Tony Adams said that a down-on-his luck Adam would have been taken under Angel's wing as her personal assistant.^[25] But as rating continued declining, the revived series was also axed in March 2003,^[26] with the final episode being broadcast on Friday 30 May.

The 2003 series was roundly criticised for moving too far away from the premise of the original 1964–88 series and the initial 2001–02 series, as well as for becoming "too camp". Jane Asher later apologised to fans for the way the 2003 series went.^[27] The ending scene of the final episode of the (second) revival was considered by many long-term fans to be quite weird and a bizarre surprise, where the entire revived run was revealed to have been entirely the daydream of a supermarket worker, as the Irish Mirror reports here.

Comic strip

Crossroads was adapted into a weekly comic strip in 1972 by Dutch comics artist Alfred Mazure, published in TVTimes.^[41]