NRC Health
TypePublic
Nasdaq: NRC
Russell 2000 Component
Founded1981
Headquarters
Lincoln, Nebraska
,
United States
Key people
(Dec 31, 2012)
Revenue$ 92.59M (Dec31, 2013)[1]
Number of employees
352 (Dec 31, 2013)
Websitewww.nationalresearch.com

NRC Health is a company which provides healthcare products and subscription-based solutions in United States and Canada. [2] It was founded in 1981 and is currently based in Lincoln, Nebraska.

History

  • 1981 - National Research Corporation was established.
  • 1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
  • 1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
  • 2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.[3]
  • 2003 -The company completed the acquisition of Smaller World Communications in Canada.
  • 2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
  • 2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
  • 2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
  • 2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.[4]
  • 2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.[5]
  • 2016 - National Research Corporation rebrands to NRC Health.[6]
  • 2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.[7]

Awards

NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.[8][9][10]

  • 2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
  • 2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.[4]

Products and services

Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.

Under this strategy, the company provides:

  • Patient & Family Experience
  • Resident & Family Experience
  • Employee Engagement
  • Physician Engagement
  • The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
  • Market Insights
  • Healthcare Analytics
  • Clinical & Outcomes Analytics
  • Health Risk Assessments
  • Patient Outreach Programs
  • Integrated Solutions
  • The Institutes

CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.

References

  1. ↑ "Company Key Statistics".
  2. ↑ "Company Business Summary".
  3. ↑ "National Research Corporation Purchases Picker Institute's Healthcare Survey Business".
  4. 1 2 "Company Historical Timeline". National Research Corporation. Archived from the original on 2014-03-17.
  5. ↑ "New Reputation Solution Enables Healthcare Organizations to Publish Physician Reviews Online". GlobeNewswire. National Research Corporation. Retrieved 14 June 2018.
  6. ↑ "NRC Health rebrand: The why and how of human understanding". NRC Health. Retrieved 14 June 2018.
  7. ↑ Farr, Christina (2020-02-20). "Cyberattack on NRC Health sparks privacy concerns about private patient records stored by US hospitals". CNBC. Retrieved 2020-02-21.
  8. ↑ "Congratulations to the 2013 AHCA/NCAL National Quality Award winners". National Research Corporation. Archived from the original on 2014-03-17.
  9. ↑ "Consumer Choice Awards".
  10. ↑ "Interested in Excellence in Action winners of past years?". National Research Corporation. Archived from the original on 2014-03-17.
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