Hail'n'Ride Bus Stops^[4]

Hail'n'Ride bus stops are usually located in areas with low population or low projected passenger patronage. These stops generally feature no bus stop signage or infrastructure, and generally aren't wheelchair accessible. As with most qconnect routes, it is possible to hail a bus to stop anywhere along the bus route where it is safe to do so, so these stops are used as timing points for timetables.

Minimum Boarding Point Bus Stops^[5]

Minimum boarding point bus stops are usually located in low population suburban areas, along outbound routes, or in space constrained locations. These stops generally feature bus stop signage, along with tactile ground surface indicators, and are wheelchair accessible. They do not feature bus shelters, seating or any other infrastructure.

Regular and Intermediate Bus Stops^[6]

Regular and intermediate bus stops are usually located in suburban or city areas with low-moderate passenger demand and moderate service frequency. These stops generally feature bus stop signage, tactile ground surface indicators, wheelchair accessibility and bus shelters and seating.

Premium Bus Stops^[7]

Premium bus stops are usually located near major attractions, such as public services, shopping centres and bus interchanges. These stops generally feature improved bus stop signage, tactile ground surface indicators, wheelchair accessibility and multiple seated shelters. They can also feature infrastructure such as rubbish bins, vending machines and CCTV.

Single Ticket

• Provides one way travel between the purchased zones - In some areas, to transfer buses, you will need to purchase a transfer single ticket

Daily Ticket

• Provides unlimited return travel between the purchased zones until the last service of the day - In some areas, to transfer buses, you will need to purchase a transfer daily ticket
• Daily tickets are priced at the cost of two single tickets

Weekly Ticket

• Provides unlimited travel between the purchased zones until the last service after a period of seven consecutive days from the date of purchase – In some areas, to transfer buses, you will need to purchase a transfer weekly ticket

• Weekly tickets are priced at the cost of eight single tickets and rounded up to the nearest ten cents

Concession fares

qconnect provides standard concession fares for the following:

• Children 5–14 years of age inclusive – Children four and under travel for free
• full-time students from approved Queensland schools, TAFEs, and universities undertaking Austudy, Abstudy or Youth Allowance approved courses – Approved Students are required to produce a Tertiary or Secondary Identification Card
• Queensland Pensioners holding an approved Queensland Pensioner Concession Card issued by Centrelink or Department of Veterans' Affairs
• Seniors holding a Queensland Seniors Card (not a Seniors Discount Card)

Ticketing

All qconnect services were cash only and did not accept go card payments. Queensland Department of Transport and Main Roads is currently in the testing phase of its Smart Ticketing Project. Once smart ticketing is rolled out, which is scheduled for 2023, all current Translink services (qconnect services before 16 January 2023) will be able to accept go card and credit cards, as well as being able to provide real-time bus tracking on the MyTranslink App and on third-party partners like Google Maps.^[9]

Smart Ticketing has been trialed in Bowen, Hervey Bay, Innisfail, Maryborough and North Stradbroke Island. However, cashless payment was not being accepted during the trial in these areas.