Queue-it
Founded2010 (2010)
HeadquartersCopenhagen, Denmark
Area servedWorldwide
Founder(s)Niels Henrik Sodemann, Camilla Ley Valentin, Martin Pronk
IndustryComputer Software
ServicesSoftware as a service
Employees193 (October 2023)[1]
URLqueue-it.com

Queue-it is a private Danish company founded in 2010. It has developed systems to cope with website traffic congestion by directing visitors to a queue where they can wait until access can be facilitated.[2] The company has achieved success by managing ticket sales bottlenecks for large, popular events. Clients include Tickets.com and New York City's concert venue Carnegie Hall. The system also assists e-commerce services and public sector applications.[3]

Founded by Niels Henrik Sodemann, Camilla Ley Valentin, and Martin Pronk, the system was initially developed in 2001 for coping with the capacity problems with Gentofte Municipality Ementor Webbooking (a web booking platform for municipalities marketed from 2001 to 2007 by Ementor).[4] It was then expanded over the Internet using cloud computing from 2010. In 2011, the company succeeded in doubling revenue every quarter. By 2012, Queue-it was being used by the Danish tax authority Skat.[5] Five years later, it was being used in over 30 countries, serving over 1.5 billion customers at peak periods.[6] By July 2018, three billion users had gone through the company's queuing system and it was expected that four billion would have used it by Black Friday the following December.[7]

In 2017, it was announced that an American branch, Queue-it Inc. was to be established in Minneapolis to serve American clients. The Danish Queue-it would nevertheless continue its operations and technical development in Copenhagen.[6][8] In 2019, Queue-it announced the opening of an office in Sydney, Australia to provide its global customer base with business support across additional time zones in the Asia-Pacific Market.[6][9] Statistics released by Queue-it Inc. in November 2017 indicated that 80% of retail customers were ready to wait in line to access e-commerce sites.[10]

In 2021, Queue-it were sued by WeQ4U and Queue-Fair,[11] which are both owned by the Orderly group,[12] for patent infringement.[13][14] Queue-Fair reported, and posted evidence, that within three days of issuing a press release about the lawsuit, Queue-it removed their customer list from their web site and changed their demonstration site to remove evidence of patent-infringing processes.[12]

References

  1. ↑ "Queue-it Overview - LinkedIn". LinkedIn. Retrieved 30 October 2023.
  2. ↑ "Company Overview of Queue-it ApS". Bloomberg. Retrieved 6 January 2019.
  3. ↑ Jasper, Morten (18 January 2017). "Aggressive robotter stjæler dine billetter: Dansk iværksætter tager kampen op med millioner i ryggen" (in Danish). Berlingske. Retrieved 6 January 2019.
  4. ↑ "Webbooking at the Gladsaxe Kommune (Webbooking)". Joinup by the European Commission.
  5. ↑ "Dansk IT-virksomhed stormer frem" (in Danish). Børsen. 8 March 2012. Retrieved 6 January 2019.
  6. 1 2 3 Dalgas, Julie (23 May 2017). "Succesfuldt dansk softwarefirma slår rødder i USA". Berlingske. Retrieved 30 July 2019.
  7. ↑ Trustrup Hansen, Maria Broe (21 November 2018). "Queue-it rammer fire mia. brugere og når endnu en milepæl" (in Danish). IT Watch. Retrieved 11 January 2019.
  8. ↑ Grayson, Katharine. "Danish tech company Queue-it to open Minneapolis office". Minneapolis/St. Paul Business Journal. Retrieved 24 May 2017.
  9. ↑ "Queue-it Expands Global Footprint to Growing Asia-Pacific Market". Australasian Leisure Management. Retrieved 10 April 2019.
  10. ↑ "Virtual Waiting Room SaaS Queue-it Finds 80 Percent of Retail Consumers Are Willing to Wait Online to Access an Ecommerce Website". Cision PR Newswire for Queue-it. 7 November 2017. Retrieved 6 January 2019.
  11. ↑ "WeQ4U Net Worth 2022 – What Happened After Dragons' Den?". Insider Growth.
  12. 1 2 "Queue-Fair seeks injunction against Queue-it for infringement of European patent" (Press release). Queue-Fair. 11 January 2021 [With update 3 days later].
  13. ↑ "We're suing Queue-it for Patent Infringement! Help protect British Innovation and keep WeQ4U free". YouTube. 12 May 2021.
  14. ↑ "Protect British Innovation and WeQ4U". CrowdJustice. 8 June 2021.
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