35°46′49.96″N 51°26′9.30″E / 35.7805444°N 51.4359167°E / 35.7805444; 51.4359167

Shatel Information & Communication Technology Group
TypePrivate
IndustryTelecommunications
Founded1999 (1999)
HeadquartersTehran, Iran
Area served
Iran nationwide
Key people
Ahmadreza Nakhjavani, the company CEO
ProductsFixed high-speed internet VDSL, ADSL2+ - High-speed fiber optic internet - New generation High-speed internet TD-LTE - Fixed telephone services - Mobile internet 2G, 3G, 4G, 4.5G, Full MVNO
ServicesADSL2+, VDSL, VoIP, VPN, Broadband, IPTV, Colocation, FTTX, Mobile Internet- MVNO, TD-LTE
Number of employees
1200 in Tehran[1]
500 customer support
700 engineers the countrywide[2]
ParentShatel mobile, Namava
Websitewww.shatel.ir

Shatel is an Iranian Internet Service Provider and a "large" Local Internet registry[3] based in Tehran, Iran . Shatel is the first ADSL2+ service provider in the country, and the first gigabit wireless network operator based on registered microwave frequency.[4]

History

Shatel Headquarters office at Tehran, Iran

Shatel Group launched in 2002 after acquiring the ISP and ICP licenses from the Ministry of Information and Communication Technology of Iran, starting with a 20-personnel team. In one year the formation of the "radio services regulation" in the country, Shatel Group acquired Telecommunication Company of Iran’s PAP license.

After acquiring the licenses, Shatel invested in high-speed ADSL2+ Internet access and the related supplementary services such as VPN, VOD, and VODSL, as well as a network infrastructure for e-learning. With the expansion of the Group’s activities, various services and products were added to the Shatel basket, such as broadband in the forms of leased lines and wireless, as well as special LAN and MAN connection setup solutions for organizations.[5]

In September 2011, Shatel was awarded as one of the VoIP termination routes to Iran by Telecommunication Infrastructure Company of Iran.[6]

Products and services

Shatel was one of the first companies in Iran to be awarded a Private Access Provider license (allowing them to deploy ADSL).[10] Shatel ADSL2+ services are enabled in about 450 Telephone Centers national wide with about 80 Telephone Centers in Tehran.[11]

Besides the services mentioned above, the Shatel Group of companies is the exclusive premium partner of ZyXEL manufacturer in Iran.[12]

Achievements

  • Top data communication operator in first Information and Communication Technology National Festival (FAVA)[13]
  • Top data communication operator in their second consequent year and receiving golden statue and certificate from Ministry of Communication and information technology[14]
  • First rank among information technology service providers in their third consequent year in Information and Communication Technology National Festival (FAVA)[15]
  • "Matma" (Iranian Centre for National Internet Development) reported Shatel as one of 4 best service providers in Iran in 2010.[16]
  • "Three-Star Award" for the establishment of EFQM (European Foundation for Quality Management) from the Industry, Mine and Trade Minister[17]
  • Diamond statue and 1st rank among all of IT corporations in Iran[18]
  • Among 4 fastest service providers up to Nov 2011 according to Mamta statistics.[19]
  • Receiving ISO 9001 certificate from IMQ in Feb 2012.[20]
  • Receiving National Quality Award (ICTINQA).[21]
  • Receiving three-star testimonial from Iranian Minister of Industry, Mine and Trade[22]
  • Receiving ISO 14001:2004 certificate[23]

Offices and coverage

Shatel Customer Support Department at central office

The head office is in northern Tehran, with representatives and local branches around the country.

Organization

The Headquarters office in Tehran has 800 employees[1] with 160 in the customer support department. Nationwide employees include about 1200 with about 400 engineers.[2] Headquarter office has departments like market R&D, technical R&D, quality management, product marketing and training. This company has also relationships with Iranian universities for their employee training courses.[2]

Competition

Shatel is in major competition with Afranet, ParsOnline, Sepanta, Neda Rayaneh[24] and other local ISPs

References

  1. 1 2 "Shatel Human Resources". Shatel Website.
  2. 1 2 3 The Business Year, VIP Interview M. Hassan Shanesaz Zadeh. that extra something, Sep 2012
  3. ↑ "Aria Rasana Tadbir". Ripe.net.
  4. ↑ "About Shatel". Shatel Website.
  5. ↑ Shatel Website Our Story, Retrieved: 4/8/2012
  6. ↑ Shatel awarded as the VoIP Carrier in Iran, shatel.ir, Retrieved in: 8/17/2012]
  7. ↑ "Important activities". Shatel website.
  8. ↑ "Find a Partner". Kaspersky Labs. Retrieved 13 January 2012.
  9. ↑ Establishment of SHATEL Education and Research Center, shatel.ir, Retrieved in: 8/17/2012]
  10. ↑ Shatel website, About Shatel, shatel.ir, Retrieval data: 1/2/2012
  11. ↑ "ADSL Services". Shatel Website. Retrieved 5 January 2012.
  12. ↑ "Technical and Scientific Support". Shatel Website. Retrieved 8 January 2012.
  13. ↑ ITIran, PAP and SAP operators grading, "Aria Resaneh Tadbir (Shatel", Parsian Lean Communications, ... correspondingly earn first to tenth place among PAP companies.", retrieved: 06/02/2013
  14. ↑ shatel.ir, Choosing Shatel as top high-speed internet service provider and operator in Iran, "Shatel has gained top grade in data communication scope and has received golden statue and certificate", retrieved: 06/02/2013
  15. ↑ Hamshahri Online, Introducing top ICT operators, "Among PAP permit holders, Aria Resaneh Tadbir (Shatel) and Pars Lean Communications and Asiatech hold 1st to 3rd positions in information technology service operators assessment.", retrieved: 06/02/2013
  16. ↑ MATMA Report Archived 2011-06-28 at the Wayback Machine, matma.ir, Retrieval date: 1/2/2012
  17. ↑ Shatel website, EFQM Two-Star Award for Shatel, retrieved 6/2/2013
  18. ↑ Shatel Website, Awarding Shatel as the first ranked among IT corporations in Iran, retrieved 4/8/2012
  19. ↑ Matma Statistics Archived 2011-06-28 at the Wayback Machine, matma.ir, Retrieval date: 8/14/2012
  20. ↑ ISO 9001 News, shatel.ir, Retrieval date: 8/14/2012
  21. ↑ ICTINQA News, shatel.ir, Retrieval date: 8/14/2012
  22. ↑ Iranian Excellence Awards, Top Organizations Archived 2013-05-24 at the Wayback Machine, retrieved: 06/02/2013
  23. ↑ 90ict.ir, Shatel Receives ISO 14001 certificate, retrieved: 06/02/2013
  24. ↑ a look at 6 Iranian ISPs
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