Establishment

Former Tiger Airways branding

Tiger Airways Singapore was incorporated on 12 December 2003 and began ticket sales on 31 August 2004. It has its head office in the Honeywell Building in Changi, Singapore.^[5]

Services commenced on 15 September 2004 to Bangkok.^[6][7] Scheduled international services are operated from Singapore Changi Airport. The airline is a subsidiary of Tiger Airways Holdings, a Singapore-based company.

In 2006, the airline flew 1.2 million passengers, a growth of 75% from the previous year.

The airline was the first to operate from the Budget Terminal at Changi Airport as part of its cost-saving operations structure, similar to Ryanair's. Despite regional competition, the airline has reiterated its current intention to remain focused on flying within a five-hour radius from its Singaporean base.

As of 25 September 2012, Tigerair Singapore operates from Singapore Changi Airport Terminal 2 due to the demolition of the Budget Terminal to make way for Terminal 4, completed in 2017.

Route Strategy

Tigerair A319-132 in 2009

Tigerair A320-232 approaching Singapore Changi

The airline flew into a period of relative difficulty for the aviation industry with rising oil prices and intense competition from other airlines. The airline held off imposing fuel surcharges as its competitors had done.

With Singapore Airlines (SIA) having a stake in the airline, the airline occasionally fills in the gap when SIA drops its services from certain destinations. Macau, once served by SIA before being taken up by its subsidiary, SilkAir, in 2002, terminated all flights completely by the end of 2004. Three months later, the route was taken over by Tigerair with flights commencing 25 March 2005. A similar pattern can be observed in Krabi, where SilkAir suspended services in February 2005 in the wake of the effects of the 2004 Indian Ocean earthquake. Tigerair resumed direct services to the location on 7 October 2005.

In late July 2005, it was announced that the airline would commence flights from Macau to Manila (Clark) on 30 October 2005, a much-heralded move as it may signal the establishment of a secondary base besides Singapore, allowing the airline to expand and diversify risks.

On 21 September 2005, the company produced a report card on its first year of operations, with a total of over 500,000 passengers carried, 5000 scheduled flights flown, and a flight completion rate of 98.7 per cent. 94 per cent of flight departures and 90 per cent of arrivals took place according to schedule. It acquired four aircraft and launched a total of nine routes – of which four are flown exclusively by the airline – during the year.

The airline expected to increase its fleet to nine Airbus A320 aircraft by end-2006, and to carry up to three million passengers a year by then. It also hoped to add six more routes during the year, primarily to destinations in China and India, with flights to Southern China having commenced in April.

The airline also announced its switch from Singapore Airport Terminal Services to Swissport for ground handling once it became the first airline to operate at the newly opened Budget Terminal in Changi Airport on 26 March 2006.

Tigerair became the first Singaporean low-cost carrier to receive operating permits from the Chinese aviation authorities to fly to the southern Chinese cities of Haikou, Guangzhou, and Shenzhen in an announcement on 21 February 2006. Ticket sales to these destinations commenced on 24 February 2006, with the first flight to Shenzhen taking place on 15 April, to Haikou from 26 April and to Guangzhou from 27 April 2006. The airline has since indicated that the routes were highly popular, with increased flights to Haikou and Guangzhou less than three months since their launch.

In June 2006, flights to Da Nang were suspended. On 20 July 2006, the media reported on the airline's intentions to increase its routes from 15 to 20 and to establish a second base city by the end of the year. Possible growth regions included China, Southern India, Cambodia and Brunei.

The airline's plan for a possible initial public offering was also revealed. At the same time, it announced that it saw an increase of 81 per cent in passengers carried in the months of April to June since its move to the Budget Terminal in March, compared to the same period in the previous year. Tigerair started services from Singapore to Perth on 23 March 2007.

On 25 October 2010, Tigerair announced that it would withdraw from Bangalore effective 14 November 2010, citing no reason. Tigerair resumed its flights between Singapore and Bangalore on 31 October 2011.

On 19 August 2015, Tigerair announced it is expanding its network with the addition of Quanzhou and Lucknow as new destinations, commencing services on 28 September and 3 December respectively.^[8]

Merging with Scoot

On 4 November 2016, the parent company of Tigerair, Singapore Airlines announced a merger of Tigerair and Scoot with Tigerair coming into the Scoot brand.^[9] It will allow both airlines to achieve synergies in fare costs and revenue and operate under the same Air operator's certificate or AOC. Tigerair officially merged with Scoot and began operating under the Scoot brand on 25 July 2017, while the rebranding will leave the joint-venture Tigerair Australia and Tigerair Taiwan intact as Tigerair Australia 100% owned by Virgin Australia (Virgin Australia retains the Tigerair name and acquire the brand rights for Tigerair to operate to some international destinations from Australia.), while Tigerair Taiwan co-owned by China Airlines (80%) and its subsidiary Mandarin Airlines (10%) (with Tigerair hold 10%), respectively.^[9]

Codeshare agreements

Tigerair had a codeshare agreement with:

• Golden Myanmar Airlines (suspended from 22 April 2015)

On 16 May 2016, Tigerair joined the world's largest low-cost carrier alliance, Value Alliance.^[10] The new alliance was started with Philippines' Cebu Pacific, South Korea's Jeju Air, Thailand's Nok Air and NokScoot, Tigerair Singapore, Tigerair Australia and Japan's Vanilla Air.

Business trends

The following table shows the business trends of Tigerair Singapore, excluding other Tigerair subsidiaries and associated airlines.

	Year ending 31 March:
	2009	2010	2011	2012	2013	2014	2015
Total Revenue (S$m)	268.0	277.9	341.8	460.9	611.0	639.0	677.4
Operating Profit (S$m)	12.2	25.0	53.8	−16.0	57.0	−59.0	−39.9
Passengers booked (thousands)				3,903	4,393	5,068	5,140
- passenger change year-on-year					12.6%	15.4%	1.4%
Passenger load factor (%)			85.4	81.0	84.3	78.1	82.1
Number of aircraft (at year end)	9	10	14	18	20	27	27
Sources	[14]	[14][15]	[15]	[16]	[16][17]	[18][19]	[12][20][21]

Seating

All aircraft offered single-class economy seating of 144 and 180 seats in the Airbus A319 and A320 aircraft, respectively. Each seat measures up to 20.5 in (52.1 cm) in width and has a seat pitch of 28 in (71.1 cm) for standard rows and 34 in (86.4 cm) for exit rows.

Food and beverage

Tigerair offered food and beverages available for purchase as part of a buy on board programme - Tigerbites.^[26] The menu offered light meals such as instant noodles, sandwiches and salads. Hot and cold beverages as well as liquor were also available for purchase.

Entertainment

A bi-monthly in-flight magazine, Tiger Tales, was provided free for all passengers.