Veterans Crisis Line
Formation2007
PurposeUnited States military veteran suicide prevention
Region
Nationwide
Websitehttps://www.veteranscrisisline.net/
Formerly called
National Veterans Suicide Prevention Hotline (2007–2011)

The Veterans Crisis Line is a United States-based crisis hotline for military veterans, service members, their families, and caregivers. The service is available 24/7 via the toll-free hotline number 988. Callers press 1 on their keypad to connect to the Veterans Crisis Line instead of the 988 Suicide & Crisis Lifeline, which shares the same number. It can also be reached by texting the SMS number 838255 or via online chat on the hotline's website.[1][2][3][4]

History

The Veterans Crisis Line (VCL) was established in 2007 as the National Veterans Suicide Prevention Hotline following the passage of the Joshua Omvig Veterans Suicide Prevention Act. It was renamed in 2011 to its current name.[5][6] It is administered by the U.S. Department of Veterans Affairs in partnership with the Substance Abuse and Mental Health Services Administration.[7][8] Since the VCL's establishment, it has taken over 7.2 million calls, 342,000 texts, and 885,000 online chats.[1]

After the Fall of Kabul in 2021, the VCL reported a significant increase in calls that numbered in the thousands.[9] After the rollout of the shorter 988 phone number, an overall increase of calls to the VCL was reported.[10]

In 2023, the VCL received criticism in a report from the U.S. Department of Veterans Affairs Office of the Inspector General. The report detailed the case of an unidentified veteran with a previous history of PTSD and other mental health concerns that died by suicide after a call with the VCL due to improper risk assessment. It also detailed the hotline's lack of protocols for saving text messages for potential future follow-up support. Department of Veterans Affairs officials stated that staff would be retrained and process and procedure changes would occur as a result of this. VA additionally announced a full investigation into the VCL's operations and stated that it would cooperate with a Government Accountability Office investigation.[11][12][13][14]

Impact on callers

In a 2021 study, a majority of veterans interviewed after their usage of the hotline reported that they felt it was helpful and kept them safe.[15] Internal VA statistics from 2022 showed that veterans who contacted the VCL were 10 times more likely to have contact with VA mental healthcare after calling than before their call.[16]

See also

References

  1. 1 2 "About Us – Veterans Crisis Line". www.veteranscrisisline.net. Retrieved 2022-10-14.
  2. ↑ Whitten, Cheryl. "What Is the Veterans Crisis Line?". WebMD. Retrieved 2022-10-14.
  3. ↑ III, Leo Shane (2022-07-19). "New 988 suicide prevention hotline gives vets, troops an easier option for emergency care". Military Times. Retrieved 2022-10-14.
  4. ↑ "Suicide Prevention Hotline – Military Crisis Line". www.veteranscrisisline.net. Retrieved 2022-12-01.
  5. ↑ "Veterans Crisis Line". MHA Screening. Retrieved 2022-10-14.
  6. ↑ "Public Law 110 - 110 - Joshua Omvig Veterans Suicide Prevention Act". www.govinfo.gov. Retrieved 2022-10-15.
  7. ↑ "What is 988? – Veterans Crisis Line". www.veteranscrisisline.net. Retrieved 2022-10-14.
  8. ↑ "Veterans Crisis Line". www.samhsa.gov. 17 September 2021. Retrieved 2022-10-14.
  9. ↑ "A Spike in Calls to the Veteran Crisis Line Could Signal Trouble for Biden". Time. Retrieved 2022-11-03.
  10. ↑ III, Leo Shane (2023-01-06). "Calls to veterans suicide hotline spiked over New Year's holiday". Military Times. Retrieved 2023-02-27.
  11. ↑ "A Patient's Suicide Following Veterans Crisis Line Mismanagement and Deficient Follow-Up Actions by the Veterans Crisis Line and Audie L. Murphy Memorial Veterans Hospital in San Antonio, Texas" (PDF). U.S. Department of Veterans Affairs — Office of the Inspector General. September 14, 2023. Retrieved November 9, 2023.
  12. ↑ "VA hotline staff retrained after suicide of veteran who texted them for help". Stars and Stripes. Retrieved 2023-11-09.
  13. ↑ "Suicide hotline botched veteran's cry for help. An investigation found critical breakdowns". USA TODAY. Retrieved 2023-11-09.
  14. ↑ III, Leo Shane (2023-11-16). "VA pledges investigation into crisis line after whistleblower concerns". Military Times. Retrieved 2023-12-24.
  15. ↑ Johnson, Lora L.; Muehler, Tanner; Stacy, Meaghan A. (April 2021). "Veterans' satisfaction and perspectives on helpfulness of the Veterans Crisis Line". Suicide and Life-Threatening Behavior. 51 (2): 263–273. doi:10.1111/sltb.12702. ISSN 0363-0234. PMID 33876480. S2CID 233309729.
  16. ↑ "An Evaluation of the Veterans Crisis Line (VCL): Immediate Outcomes, Healthcare Utilizatio..." www.hsrd.research.va.gov. 2022-04-06. Retrieved 2022-10-28.


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