Webhelp
IndustryIT consultancy, Customer relationship and Business process outsourcing
Founded2000 in Paris, France
FounderFrédéric Jousset, Olivier Duha
Headquarters161, rue de Courcelles, 75017 Paris
Number of employees
100,000+ (2021)[1]
Websitewww.webhelp.com

Webhelp is a multi-national business process outsourcing and consultancy company headquartered in Paris.

History

Founded in June 2000 by Frédéric Jousset and Olivier Duha, Webhelp originally offered a real-time IT support services, before expanding into call centre operations and business support.

In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company.

In February 2013, the group purchased Falkirk call centre firm HEROtsc.[2] In 2014, Webhelp UK became a shirt sponsor of Falkirk F.C.[3]

In 2013, Webhelp was awarded a £1.5 million Regional Selective Assistance grant from Scottish Development International, helping to create 400 new jobs.[4] In 2019, it planned to move 120 jobs handling calls for Thomas Cook from Falkirk to South Africa.[5][6]

In August 2015, Webhelp took over from Serco the running of two call centres in Aintree and Bolton serving the Shop Direct Group. Several months later, it proposed moving most of the operation to South Africa.[7]

In June 2016, Webhelp acquired GoExcellent, a Scandinavian customer experience firm which operates nine centers across Sweden, Finland, Norway and Denmark, and employs 1,700 people. This acquisition allowed for the launch of Webhelp Nordic, and increased Webhelp's projected 2016 turnover to an estimated $1 billion (725 million Euros).[8]

By November 2020, Webhelp employed more than 55,000 people in over 35 countries.[9]

On 29 March 2023, Concentrix agreed to buy Webhelp in a $4.8 billion deal.[10] In September 2023, it was announced the European Commission had approved the acquisition, under EU Merger Regulations.[11]

References

  1. ↑ "Webhelp.com". Webhelp.com. Retrieved 7 November 2016.
  2. ↑ "Falkirk call centre firm HEROtsc sold to Webhelp Group". BBC News. 19 February 2013. Retrieved 16 November 2016.
  3. ↑ Butcher, Lucy (14 March 2014). "Falkirk FC name new sponsor". SportsPro. Retrieved 13 January 2023.
  4. ↑ "Salmond welcomes 400 new jobs in central belt". The Herald. 8 May 2013. Retrieved 13 January 2023.
  5. ↑ Swindon, Peter (20 January 2019). "Call centre firm fielding Thomas Cook calls sends jobs to South Africa despite £500k grant from Scottish Enterprise". The Sunday Post. Retrieved 13 January 2023.
  6. ↑ "Call centre firm Webhelp to cut 120 staff as jobs go to Africa". The Times. 21 January 2019. Retrieved 13 January 2023.
  7. ↑ Butler, Sarah (3 December 2015). "Webhelp call centres for Shop Direct to close with 700 jobs lost". The Guardian. Retrieved 13 January 2023.
  8. ↑ lefigaro.fr. "Webhelp rachète le groupe GoExcellent". Le Figaro. Retrieved 2016-11-07.
  9. ↑ Campbell, Stewart. "Frédéric Jousset: the Louvre donor building a superyacht to show art around the world". The Times. Retrieved 13 January 2023.
  10. ↑ "Concentrix looks beyond North America with $4.8 bln deal for Webhelp". Reuters. Reuters. 29 March 2023. Retrieved 1 June 2023.
  11. ↑ "Mergers: Commission authorizes acquisition of Webhelp by Concentrix". EU Reporter. September 15, 2023.
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