ATT

ATT: average talk time —— 平均通话时长    指呼叫中心座席人员与来电者在线交谈的平均时长。可以从 ACD 中获取。通常指电话被座席人员接起直到电话被座席人员挂断的平均时长。

ATT可以指:

This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.